SNAPMERCH / Last updated: 26 October 2026
Support and Contact
Have a question, issue or suggestion about SnapMerch? Email us. The email link opens your own mail app; this website does not directly submit a message.
Contact us
Prepare a support email ↗
Email: info@mersasgrup.com
Mersas Grup İnşaat Sanayi ve Ticaret Limited Şirketi
Bahçelievler Mahallesi Cemal Gürsel Caddesi No: 110/A Gölbaşı / Ankara · Türkiye
What should you include?
Tell us your device model, iOS/Android version, SnapMerch version, error message and the steps that led to the issue. Redact personal and payment information from screenshots. You do not need to send product photos, passwords or complete purchase tokens.
Photos or camera will not open
Check your phone’s app permissions. If camera or photo access was denied, change it in the operating system settings. Use a supported device and an up-to-date operating system.
Background removal does not look right
Try a sharp, well-lit photo with the whole product visible. Transparent, reflective, thin-edged products or products similar in color to the background may produce different results. The initial Android model download may require internet.
Purchase or export allowance issue
Check the store account used for purchase and your internet connection; try Settings → Restore purchases. An active subscriber who has used their period allowance remains ad-free, but must wait for the next period to make new paid exports. Share an existing saved file again from the app library.
Cancel a subscription
Manage Apple subscriptions or manage Google Play subscriptions. Uninstalling the app or deleting data does not cancel a subscription.
Privacy and data requests
See the Privacy Policy and Data Deletion page, or email info@mersasgrup.com. Share only information necessary to review your request.
Release status
SnapMerch is in development and has not yet been released on the App Store or Google Play. The Coming soon buttons on this website are not download links.